Find answers to common questions about buying empty phone boxes at Box Phone Farm China. Learn about bulk orders, shipping, models available, and return policy.

🚚 Shipping & Returns Policy – Phone Box Farm

📦 Shipping Information

Processing Time

Orders are processed within 1–2 business days after payment confirmation.
Wholesale/bulk orders may require additional handling time (we’ll notify you by email).

Delivery Options

Standard Shipping: 7–15 business days (location dependent)
Express Shipping: 3–7 business days (extra charges apply)
International Shipping: Available worldwide. Customs duties or import taxes are the buyer’s responsibility.

Tracking

All orders include a tracking number. You’ll receive tracking details via email once your order is shipped.

🔄 Returns & Refunds

Return Eligibility

Returns are accepted within 14 days of delivery.
Items must be unused, undamaged, and in original packaging.
Buyers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped).

Refunds

Once we receive and inspect your return, your refund will be processed within 5–7 business days.
Refunds are issued to the original payment method only.

Exchanges

If you received a damaged or incorrect item, contact us immediately at support@boxphonefarmchina.com. We will arrange a replacement or exchange at no extra cost.